Privacy Policy

Wolvik Home Solutions LLC
Effective Date: July 4th 2025
Last Updated: July 4th 2025

1. Information We Collect

a. Directly from You
- Full name, phone number, email address, and mailing address
- Service request details or inquiry-related information
- Payment or billing information (processed securely through third-party providers)
b. Automatically from Your Interaction
- IP address, browser type, device data, and website usage statistics
- Cookie and tracking data for analytics and website functionality
c. From Third Parties
- Property managers, Airbnb hosts, or service platforms may provide guest or tenant details
- Scheduling systems or job management software used to coordinate services

2. How We Use Your Information

- Provide, schedule, and fulfill our services
- Communicate regarding bookings, updates, or service-related issues
- Process payments and issue receipts or invoices
- Document services completed (e.g., before-and-after photos)
- Improve our services, communications, and website
- Send promotional or service-related updates (opt-out available)

3. Property Access and On-Site Privacy

- Our team is trained to access only areas required for service
- We do not collect or store personal belongings or data from residents or guests
- Any incidental exposure to private or sensitive information is treated with full confidentiality

4. Service Documentation: Photos and Video

- We may document work performed through photos or video for internal use, recordkeeping, or client communication
- With your consent, we may use these images or videos in marketing, on our website, or via social media
- We will never share identifiable personal details (faces, addresses, security devices) without permission
- You may opt out of media use at any time by contacting us

5. Sharing Your Information

- We do not sell your personal information. We only share it when necessary:
- With trusted service providers and platforms we use for scheduling, billing, or communication
- With property managers or client agents acting on your behalf
- To comply with legal obligations or law enforcement requests
- In the event of a business merger, acquisition, or asset sale

6. Third-Party Tools and Platforms

- We may use third-party platforms (e.g., customer relationship tools, booking apps, payment processors).
- Your data may be collected or processed by these platforms under their own privacy policies.
- We encourage you to review them if applicable.

7. Cookies and Analytics

- Analyze website usage
- Improve website performance and user experience
- Track the effectiveness of our advertising and social media outreach
- You can control cookie preferences through your browser settings.

8. Your Rights and Choices

- Access or request a copy of your personal data
- Request corrections or deletion of your personal information
- Opt out of marketing communications at any time
- To exercise these rights, contact us at: Darrin@wolvik.com

9. Children’s Privacy

- Our services are not intended for individuals under the age of 18.
- We do not knowingly collect or solicit personal information from anyone under 18 years of age.
- If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete it promptly.

10. Data Security

- We implement reasonable technical and administrative safeguards to protect your data.
- However, no online system can guarantee complete security.
- We recommend taking precautions when submitting information online.

11. Changes to This Privacy Policy

- We may update this Privacy Policy occasionally.
- Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or need to submit a privacy-related request, contact us:
Wolvik Home Solutions LLC
Email: Darrin@wolvik.com
Phone: 971-498-4445
Address: PO BOX 681, Clatskanie OR 97016

13. SMS Communications

We may use your phone number to send you SMS (text) messages related to your service requests, such as:

Appointment confirmations or reminders
Updates about technician arrival times or delays
Service follow-ups or satisfaction surveys
By providing your phone number, you consent to receive these messages. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message or contacting us directly.